In this role, you will be responsible for working with a supervisor to oversee the day-to-day activities of the call center technician team. The lead serves as the front-line resource for technician questions and escalations; responsible for training and developing process of pharmacy technicians and assists in the development of policies and procedures; work directly with patients and providers to set up deliveries and assists with order processing.  Responsible for creating/routing of pharmacy orders through receipt, review, and verification of patients’ prescriptions, prepping and scanning documents, verifying patient data including HIPAA information, and submitting prescription orders into pharmacy data system.  

Additional Responsibilities include: 

• Able to work as a team in a fast-paced environment and collaborate with others and demonstrate diversity awareness; maintain a professional, calm and friendly demeanor and have excellent communication skills.   

• Must have efficient phone skills, including familiarity with complex or multi-line phone system; able to be on the phone for extended periods of time; knowledge of MS office – email, outlook, messaging.  

• Understand and strive to meet or exceed call center metrics within 90 days of hire, while providing excellent consistent customer services  

Requirements  

• Able to speak Spanish preferred 

• Ideally will hold a Bachelor’s degree or evidence of continual work towards a degree is strongly preferred along with 3 years of healthcare or pharmacy experience Or High School Diploma or GED, six on more years of healthcare or pharmacy work experience  

• Florida Board of Pharmacy Registered Pharmacy Technician license 

Working at Labcorp Drug Development, you can expect comprehensive training from the beginning, so you will know how to expertly respond to patient requests, work closely with our healthcare partners and navigate the complexities of insurance coverage. We also offer a competitive benefits package that takes care of you. This includes medical, dental, vision insurance as well as tuition reimbursement, a 401(k) plan with a generous company match, along with short and long-term disability and life insurance.