Job Description

Come be a part of something bigger!

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity, positive service attitude and determination to succeed.  Come be a part of our “Be the Difference” philosophy, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off (Holidays/Vacation)
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details

Who are we?

Located steps from the Village hub, at the center of one of North America’s largest four-season playgrounds, YOTELPAD Canyons Village, Park City, provides its independent, travel-savvy guests with everything they need and nothing they don’t. YOTEL uses cutting edge design and construction techniques to build hotels with small but perfectly - formed rooms for people who appreciate quality but don’t need the fuss of a traditional luxury hotel.

Our residences are one giant leap for Park City. As a destination base for the vast experience at Park City Mountain, it is being transformed with a masterplan of new shops, restaurants, and gathering places. With both village and mountain at your doorstep, there’s lots to do, from dining and shopping to downhill and cross-country skiing, boarding, snowshoe tours, and winter ziplining. In spring, summer, and fall, enjoy mountain biking, hiking, or golfing.

JOIN OUR CREW! We are a seeking qualified, experienced Owner Relations Manager to oversee the owner relations operation of the YOTELPAD. Canyons Village, Park City.

The ideal candidate will have strong customer service background with experience in an environment that believes in a hospitality culture. The focus of the position will be to oversee the Condo Operations and act as the liaison between the General Manager, the Board of Directors and Condo Owners; on all service related matters and administrative functions alongside of the Hotel Manager.

Individual will be required to interface with Unit owners, Board of Directors, Hotel personnel staff as it relates to residential matter and interface with corporate representatives in the development, facilitation of Rental Program Overview. Oversee condo cost allocation, budget development and compliance.

What you will have an opportunity to do:

Owner Relations Functions:
o    Facilitate condo-hotel Rental Management Agreement Programs and Contracts while ensuring financial and operational aspects of these programs are achieved. 
o    Coordinate operational elements of managing Rental Management Agreement Programs with General Manager, Controller, Revenue Manager, Director of Facilities and other key departments to ensure effective administration of the Rental Program Overview. 
o    Serve as liaison with Real Estate Sales Agents and perspective buyers on Rental Management Agreement Program, brand service offering, facility amenities and features, closing logistics, and resident move-in process. 
o    Work with the sales team to ensure compliance with SEC regulations.
o    Act as liaison with General Manager and hotel staff on all service-related matters and administrative functions. 
o    Collaborate with General Manager, Corporate, Legal and Accounting on Residential matters. 
o    Manage all Residential Policies and Procedures for Sales, Operations, Engineering while ensuring collaboration and compliance to accounting functions with Director of Finance. 
o    Ensure service delivery is achieved consistent with Brand Standards and that cost management goals are achieved.
o    Manage Residential Owner Relations program and process while acting as the main contact for any Owner Relations issues. Ensure ala carte service offering is maximized to drive hotel related revenues. Work with operations departments to ensure timely and accurate accounting of ala carte services.
o    Work directly with each department to ensure timely and accurate daily billing of operational charges or quarterly assessments. Maintain all contract documents on all residential units to include warrantee, rental program if applicable, and residential shared contracts such as extermination, elevators, landscaping, etc and work with appropriate manager to insure completion.
o    Responsible for all administrative duties as related to the condominium association, including meeting notices, minutes, distribution of budgets, etc within the legal guidelines of condominium laws.
o    Facilitate quarterly Board of Director meetings, budget and annual meetings for all associations. Take meeting minutes at the BOD meetings.
o    Communicate daily operational needs of the condominium association to all Department Managers, assist in decision-making process when needed.
o    Maintain files for all condominium owners including maintenance of insurance certificates for all unit owners, ensuring all have current proper insurance levels.
o    Maintain CAM license
o    Coordinate all vendor contracts for the Associations. 
o    Review all contracts for outside vendors for proper insurance requirements. Maintain a current list for review.
o    Responsible for reserve study, to be completed as requested.
o    Communicate with owners regarding accounting, RMA, housekeeping/engineering issues, reservations, and insurance compliance.
o    Maintain owners’ records
o    Responsible for sale of units, estoppels, inventory of units, update systems and owner’s database, liens, and foreclosures. 
o    Ensure owners files are maintained accurately with owner information, warranty deed and HUD, RMA, & W-9.
o    Maintain outside contractor’s compliance with condominium documents.
o    Board of Directors (BOD) liaison. 
o    Handle all owners’ mail.

What are YOTEL people like?
•    Pro-active with a ‘can do’ positive attitude
•    Likes to be busy, always looking for the next task or goal to achieve
•    Great attention to detail in everything that they do
•    Sociable and confident with each other and our guests
•    Friendly, warm, and welcoming always
•    Professional in their outlook, taking pride in their appearance, performance, and reputation
•    Takes responsibility for their actions and those of the wider team
•    Like to own problems and find solutions for the benefit of the guests and teams alike
 

What are we looking for?

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

more