Job Description

POSITION TITLE: HelpDesk Support Representative

SCHEDULE: Full Time, Monday-Friday 8AM-4:30PM

LOCATION: Wexford Health Sources Corporate Office -

Foster Plaza 4 - Green Tree - Pittsburgh, PA

 POSITION SUMMARY 

The HelpDesk Support person functions as part of the Information Technology team and is responsible for supporting the core technologies of the entire organization.  

• Serves as the first point of contact for customers seeking technical assistance over the phone, email, or walk up.
• Performs remote troubleshooting for remote customers
• Escalate unresolved issues to the next level of support within the Information Technology Team
• Maintain customer issues in Helpdesk ticket tracking system
• Troubleshooting and support of corporate software (Microsoft Office Suites, Adobe, etc)
• Troubleshooting and placing support calls for office printing and copying systems
• Maintain accurate inventory of all corporate desktop/laptop systems and peripherals
• Provide training and support to end users as needed
• Staying up-to-date on current and future network infrastructure technologies, capabilities and trends
• Documenting policies & procedures

REQUIREMENTS

• Understanding of Microsoft software, including Windows 7 through Windows 11, Microsoft Office Suites, Sharepoint, etc.
• Understanding of network fundamentals (DNS, WINS, DHCP, etc)
• Experience with Active Directory
• Experience with VEEAM preferred
• Experience with Microsoft Deployment Toolkit
• Demonstrated ability to troubleshoot and document solutions
• Ability to regularly investigate and solve non-routine problems.
• Excellent verbal and written communication skills; ability to communicate with senior management; demonstrated ability to communicate solutions and educate
• Strong analytical and problem solving skills
• Ability to perform at a high level of effectiveness in a fast pace environment, managing multiple, competing priorities simultaneously
• Excellent interpersonal/customer service skills; ability to work well with end users
• Positive attitude